Privacy Policy

1. Overview

This Privacy Policy explains how Worlds Travel LLC collects, uses, and protects personal information when you call, email, or otherwise engage us to book, manage, change, or upgrade a flight. It applies to information collected through our phone lines, email support, and this website.

2. Information we collect

To research and book a flight on your behalf, we typically collect:

• Traveler information: full legal name, date of birth, gender as it appears on travel documents, and contact details.
• Travel document details: passport number, expiry date, and nationality, where required for international travel.
• Booking preferences: routes, dates, fare class, seat preferences, frequent flyer numbers, and special assistance requests.
• Payment information: card or payment details, processed through a secure, PCI-DSS compliant payment gateway.
• Communication records: call recordings or notes, and email correspondence, kept for booking accuracy and quality purposes.

3. How we use your information

We use the information you provide to:

• Search, price, and book flights on your behalf.
• Communicate booking confirmations, changes, and itinerary updates.
• Process payments and issue receipts for the airline fare and our service fee.
• Respond to reservation, change, and seat upgrade requests.
• Meet legal, tax, and accreditation record-keeping obligations, including those tied to our IATA and CLIA accreditation.

4. When we share information

We share the minimum information necessary with the following parties in order to complete your booking:

• Airlines and global distribution systems (such as Amadeus), to search fares and issue tickets in your name.
• Payment processors, to securely process your payment.
• Regulatory and accrediting bodies (such as IATA and CLIA), where required for compliance reporting.

We do not sell your personal information to third parties, and we do not share it for third-party marketing purposes without your consent.

5. How we protect your information

Payment information is processed through secure, PCI-DSS compliant payment gateways. We limit access to personal and booking information to agents who need it to complete or support your reservation, and we use reasonable administrative and technical safeguards to protect it against unauthorized access.

6. Data retention

We retain booking and communication records for as long as necessary to support your travel, respond to post-booking queries, and meet our legal, tax, and accreditation record-keeping obligations. Records are securely disposed of or anonymized once they are no longer required.

7. Your choices & rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and accreditation record-keeping obligations. You may also ask us to stop using your information for purposes other than completing an existing booking. To make a request, contact us using the details below.

8. Cookies & website data

This website may use basic cookies or similar technologies to remember your preferences and understand how visitors use our pages. You can control cookies through your browser settings; disabling them will not affect your ability to call or email us to book a flight.

9. Children's privacy

Our services are intended for adults booking travel, including on behalf of minor travelers. We do not knowingly collect personal information directly from children; information about a minor traveler is collected from the adult making the booking.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact us

To ask a question about this policy or make a request regarding your personal information, contact our support desk.